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Sunday, April 10, 2011

Basic Behaviour You Must Know In the Office


Office Etiquette

– Basic Behaviour You Must Know In the Office

Proper office etiquette in the workplace is more than just good manners. It creates a pleasant work environment and efficiency in performing the job but sometimes it is not as easy as we hope. Have you ever been faced with these scenarios?

“It is 10 am and you are working under an 11:00 o’clock deadline. You’re concentrating on your assignment when suddenly a colleague comes up and starts telling you about the terrible date she had last night. Clearly she doesn’t see the panic across your face, or the fact that your hair is two shades grayer than it was yesterday. What do you do?

Or perhaps you have been faced with people who try to find fault most everything you do, even though you have never wronged them. Have you ever been trapped in the middle when a colleague quarreled in the office with her or his spouse? Have you come across a company that encouraged the staff to be polite but the manager themselves lacked manners?

Let's check out what we can do to make a better or more pleasant working environment by knowing basic office etiquette that everyone should respect:

1. Be as nice to people below you as you are to the bosses. Not only will they respect your kindness, they may become your friends and valuable supporters, which will probably prove to be the greatest asset of your career.
“Be kind to people on your way up as you might be seeing them again on your way down.” Unknown

2. Just because you're the boss doesn't mean that you are allowed to yell or throw tantrums just to show you're in power.
"You do not lead by hitting people over the head — that's assault, not leadership."
-- Dwight Eisenhower

3. Do not gossip- The person that you're gossiping about with your colleagues could be your boss one day. Consider that you're the one that has been the topic of gossip…would you be happy?

4. Don't waste company time with chatting online or personal telephone calls. People who are normally busy with other things than his/her work will not be performing as expected and should remember this when they do not get full bonuses like those who did their work well.

5. Never bother someone by insisting on talking when that person is obviously trying to concentrate and finish a project. If you're too free, find some work to do or give a helping hand. If you are still unable to do something productive, the company may start to consider whether it needs to employ you in the first place.

6. Remember to thank the people who do all the work on a major event – such as the people who arrange the travel, make audiovisuals for presentations, arrange food and refreshments and the like. The recognition should be on the record via personal letters to the people involved, in a verbal salute in front of the group, or a tribute in the company magazine.

7. Show your support to colleague who is feeling discouraged.. An easy way to do this is by a simple visit to someone's office door and saying …Let's cheer up! Don't take it so hard…it is just work matters. The mess will be over. Consider how hard you are working at the office, and think about your colleagues and help them when they need it. (But don’t forget to follow rule #5!)

8. Always refer to the team effort, i.e., “We did this,” not, “I did this, and then I did that.”

9. Promptly, return anything borrowed from your colleagues, in perfect condition or written words of thanks. Never make whatever you borrowed as if it is your private property and purposely keep it until the owner has to ask for it from you. You likely will be on your friend’s black list when you really need it the next time.

10. Know how to dress on business or social occasions so that the company or firm is proud of you, and not embarrassed to have you representing them. If you do not know how to dress properly for work, learn or take a short course. Money spent for knowledge is not spending, it is an investment.

If you're facing a staff that lacks etiquette awareness, dresses inappropriately, or just doesn't bother to respect anyone, send them for a makeover course with us, and see them transform to a more mannerly staff with the right image.



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